Returns & Exchanges

At Baseus, we stand by the quality of our innovative electronics and offer a 30-day money-back guarantee to ensure you are fully satisfied with your purchase. If your device is defective or doesn't meet your expectations, our streamlined return process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Device

  Securely place the product in its original packaging including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship to Baseus

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Replacement

  Once our technicians inspect the returned item, we will process your refund to the original payment method or ship your replacement within 3-5 business days.