Frequently Asked Questions
Everything you need to know about Baseus products and services.
What is the standard shipping time for Baseus orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international delivery can take between 7-15 business days depending on the destination.
Do Baseus products come with a warranty?
Yes, all authentic Baseus products come with a 12-month limited warranty covering manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
Are Baseus chargers compatible with fast-charging standards like PD and QC?
Absolutely. Baseus specializes in GaN technology and supports various protocols including Power Delivery (PD), Quick Charge (QC), PPS, and SCP to ensure compatibility with most smartphones and laptops.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund.
How can I verify the authenticity of my Baseus product?
Every genuine Baseus product features a scratch-off security sticker on the packaging. You can enter the unique 16-digit code on our official website to verify its authenticity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.